Returns & Exchanges

returns & exchanges

1. Conditions for changing products:

– We only accept unused products, still have labels, items must not be washed, worn or damaged. In case the product is dirty, torn, smelly or signs of used will not be supported exchange.

1.1. Cases of free product exchange:

– Change the size in case customer care team advises wrong product.

– Defective products from the manufacturer are exchanged for another new product of the same item.

– Exchange time: maximum 03 days for customers in Ho Chi Minh City, 05 days for Vietnam and 07 days for international – by postmark from the date you receive. International return shipping costs are not covered by FUSSY.

– Exchanges are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. If the right items are sold out, we offer a return with a complete refund.

1.2. In case you want to change to another item:

– All items purchased can be exchanged for another item with a SAME value or HIGHER than the product purchased. Only accept exchange up to 01 time on an order and you have to pay ship fees. We only accept exchange within 03 days of receipt of products based on postmark.

– We only accept exchange of products when satisfying conditions of return and exchange.

– Exchange time: maximum 05 days for customers in Ho Chi Minh City and 07 days for other customers by postmark from the date you receive.

– We only support ship fee in case (1.1).

– When we receive the returned product, we will conduct a product inspection and will only resend new product if the returned product meets our conditions.

NOTE: After 07 days, all policies will expire.

 

2. Conditions for returning products:

Currently, we do not support returning products.

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